Description:
Our prestigious client has a superb opportunity for an Italian and Spanish Customer Care Representative.
You will be providing first class customer service to their external clients.
You will be responding to and resolving customer enquiries, regarding products and services in order to ensure and exceed customer satisfaction.
Duties will include:
Provide overall internal account management, whilst facilitating a central link between the client, Operations and Sales Team in order to ensure the client’s needs are met in the most efficient and cost-effective manner.
Receive and enter product orders into the systems.
Confirm pricing, inventory availability, and ship date information.
Interpret and analyse client schedules and prioritise orders as appropriate. Coordinate with Operations (planning) to pass on forecasting/market intelligence relevant to planning and stock issues.
Respond to customer requests and enquiries (via telephone, facsimile, and e-mail) on products and services.
To cover for colleagues while they undertake training or are on holiday
Administrative tasks such as data cleansing, filing etc.
Main Attributes
Excellent team player
Adaptable and flexible
Ability to work under pressure and deal with ambiguity
Excellent communication skills
Customer service
Fluent English, Italian and Spanish
Excellent attention to detail
Knowledge of SAP would be advantageous
Office Angels is an Equal Opportunities Employer, and works as a Recruitment Agency for Permanent vacancies.
Salary:£19000/annum
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