Description:
Temporary Helpline Operator vacancies x 4
6 month contract
35 hrs per week (on a rota basis) Mon to Sat
Department operates from 6am to midnight, shifts will be notified well in advance and will be between the hours of 8am 8pm (Monday to Friday Saturdays are 9am 4pm)
Main Duties and Responsibilities:
Display empathy and understanding whilst dealing with customers enquiries
Identify customers needs and requirements and provide them with full and accurate product and underwriting information
Assist department in achieving call service standards
Ensure all customer details are checked on every call
Updating relevant client information on the database
Acting with honesty, integrity and responsibility to policyholders and colleagues
Participate in personal development through call coaching and one to one training ensuring that your goals and objectives set
Demonstrate a positive and flexible approach to work within the department
Experience and Personal Attributes Required
Customer focused
Confident telephone manner
Excellent listening, interpersonal, written, numerical and keyboard skills
Ability to work as part of a team and on own initiative
Previous experience working within a call centre environment
Successful candidates will be contacted within 3 5 working days
This vacancy is being advertised on behalf of Osborne Appointments who are operating as an employment business
Salary:£15000 – 15500/annum
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