[Part Time] German Customer Care Adviser at

Location: Poole, Dorset
Description:

An opportunity has arisen for a Customer Service Administrator to join Honeywell Analytics in Poole, Dorset.

Honeywell Life Safety (HLS) is a strategic business unit in Automation and Control Solutions (ACS). HLS innovates to protect and save lives worldwide every day. It is a global leader in many growing industries, including commercial fire systems, smoke and gas detection, personal protective equipment (PPE), and home and hospital patient monitoring. Its quality products, integrated system solutions, and services make life safer, more comfortable, more secure, and more productive in every corner of our world. You can find leading-edge HLS technology in the products, software, and solutions all around you, including at airports, hotels, healthcare institutions, business centres, stadiums, industries, and schools.

Principle responsibilities of the role include:-

Acting as responsible contact for all customer demands/questions, pro-actively handling customer complaints and working closely with the Customer Service Management group based in Switzerland.

Being the first point of contact for customers to ensure customer requirements are fully understood to facilitate efficient order entry in the Customer Service Department. Be aware of open orders and ensure customers are proactively informed of potential delays.

Ensuring all new or amended customer master data information is passed to the appropriate department.

Making sure incoming telephone calls are answered with minimum delay Ensure all incoming customer requirements are validated within the same day of receipt.

Ensure price enquiries/quotes are responded to within a timely manner.

Supporting Credit Control Department, Sales Manager, PATS (Product, Application and Training. Specialist) and Marketing with logistical coordination of internal and external customer events.

Qualifications/Skills

‘A’ level qualification or equivalent.

GSCE in Maths and English (A-C) or equivalent

Computer literate

Experience working in: a customer facing role, preferably Customer Service or Inside Sales in an international work environment a technical support/manufacturing environment would be an advantage.

Experience using recognised ERP systems and understanding ERP system business processes.

Experience in data entry or data validation.

The ability to work under own initiative along with excellent communication skills (written and oral).

Honeywell is an Equal Opportunity Employer, Honeywell is committed to a diverse workforce



Salary:£

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