[Contract] Evening Customer Support Assistant at

Location: Surrey, South East
Description:

Team leader – Customer Service

To manage the day to day activities of the internal sales team to ensure the satisfactory completion of customer orders and proactive generation of sales in Europe within the framework of the annual business plan. To manage designated key accounts in all business sectors with a view to developing and growing sales

Key Responsibilities

Management of 4 direct reports

Improve customer services in cooperation with CS Manager with:

Faster response times

Accurate and appropriate information

Consistent approach

Develop a proactive sales effort within the internal sales team by ensuring that quotes are entered and followed up from database and effective communication with the customer is maintained

Involvement in SAP implementation project and become SAP Superuser for department.

Manage agreed customer accounts

Manage any direct selling activities in customer services team

Review and assess the current working methods to enable continuous improvement alongside CS Manager

Processing of Credit Notes

Develop good working relationships with Area Sales Managers

Develop and train the internal sales office employees

Develop improved communications in regard to the quality management systems – drive Customer Complaints to ensure resolution within agrees SLAs

Be first point of escalation for daily operational issues, including attending daily ops meeting and resolving issues with other department managers

Deputise for CS Manager as required.

Knowledge/Experience/Skills Required.

Good communication skills (both written and verbal)

Excellent management skills

Ability to learn and improve oneself

PC literate including latest packages especially spreadsheets

Ability to understand the sales process and make improvements

Experience in SAP would be useful

Ability to prepare quotations and handle customer complaints

Motivational leader

This role is based in Camberley and offers excellent prospects Salary of circa 28,000 +

Contributory Pension

25 Days leave

37 Hour week



Salary:£28000/annum + benefits

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