[Permanent] Claims Handler / Customer Service / Call Centre / Customer Care at

Location: Welwyn Garden City , Hertfordshire
Description:

Account Manager (Office Based)

Our client is currently seeking an Account Manager to join their expanding team in Welwyn Garden City. The successful candidate will be managing a variety of accounts across the UK.

Main Duties and Responsibilities:

Dealing with the accounts on a day-to-day basis developing and improving relationships
Ensuring all KPIs are hit and the clients are satisfied at all times
Responding to enquiries and drawing up new quotations
Analysing the accounts and identifying any potential cost savings and inform clients
Liaise internally with sales to ensure everything runs smoothly
Help identify and expand new opportunities/areas and savings

Ideal Candidate:

Strong communication and customer service skills
Be very numerical and analytical
Strong negotiation skills
Computer literate
Adaptable to change

The successful candidate will be contacted within 5 working days.

This vacancy is being advertised on behalf of Osborne Appointments who are operating as an employment business



Salary:£17000 – 18000/annum

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[Part Time] Call Centre/Contact Centre at

Location: Halifax, West Yorkshire
Description:

p>My client is looking for Customer Service and Claims Advisors, to work for a leading financial organisation based in Halifax.

As a Customer Service or Claims Adviser you will be responsible for dealing with inbound calls from our customers, resolving all customer enquiries within an agreed timescales and promoting our products and services

If you have strong customer service skills, are highly organised, have experience in dealing with challenging situations and thrive under pressure, this could be just what you’re looking for.

Training is held over Monday to Friday between 9am and 5pm. Once training is completed you will then work 35 hours each week during the opening hours of Monday to Friday 8am to 6pm and Saturday am shifts.

Benefits

Salary from 13,162 – 14,000

22 days holiday

Healthcare cover

Discounts on all home insurance

On-Site Gym

On-Site Canteen

Opportunity to buy and sell holidays

Free Bus from Halifax Town Centre, Railway & Bus Station, Sowerby Bridge, Brighouse

These are great opportunites so apply now for more information by sending your CV to



Salary:£13000 – 14000/annum

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[Permanent] Customer Service Executive at

Location: Leicester, Leicestershire
Description:

Claims Handler / Customer Service / Call Centre / Customer Care (Insurance)

Leicester

Salary 16,000 – 20,000 + Benefits including; flex time, contributory pension scheme, private medical, life assurance, childcare vouchers, discount voucher scheme

Our client is a rapidly expanding company that is dedicated to providing a bespoke claims solution with the highest quality customer service.

Looking for a new career in the insurance industry?

Due to successful expansion, our clients specialist Subsidence Management Services division, require additional Subsidence Claims Handlers at their Leicester office.

You will need to be an excellent team member working towards business and team objectives, responsible for your own caseload. You will have some experience in the insurance environment and or previous customer service experience. You will preferably have knowledge of subsidence claims but other insurance related experience will be considered. You will have already developed excellent communication skills and will have a good knowledge of Microsoft Word, Excel and general IT skills. They expect you to work in an efficient manner having good time management and organisational skills.

IMPORTANT NOTE PLEASE READ:

After forwarding your CV for this position, you will receive an email from networx that requires action in order for us to submit your details



Salary:£16000 – 20000/annum

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[Permanent] Italian and Spanish Customer Care Representative at

Location: Southampton, Hampshire
Description:

Excellent opportunity for Sales Advisors to join a rapidly expanding team in Southampton….



We are looking for full and part time staff to start immediately to work for one of the UK’s leading property companies.



You will be working to targets to maximise sales over the telephone. You will not be targeted on amount of calls or duration however they do expect quality of production.



We are looking for candidates that have obtained education up to GCSE level to include English and Maths, are computer literate with excellent telephone manner.



Experience with sales either within retail or office environment is essential.


Salary:£15000 – 20000/annum

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[Permanent] Account Manager at

Location: Kettering, Northamptonshire
Description:

Our Kettering based Client is looking for German speaking Customer Service Advisors to join their expanding team.

This is a permanent position starting ASAP.

You will be working 37.5 hours per week and have the opportunity to take 23 days holiday per year, alongside numerous other company benefits including a bonus scheme if targets are met.

To be considered for this position you need to have excellent customer service skills; be able to speak and write German; whilst having computer literacy that will enable you to input data efficiently.

This is a great opportunity for someone wanting to develop their skills within the customer service sector.

This vacancy is being advertised on behalf of Osborne Appointments who are acting as an Employment Business



Salary:£

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[Part Time] Temporary Contact Centre Adviser at

Location: Ashford, Kent
Description:

Our prestigious client has a superb opportunity for an Italian and Spanish Customer Care Representative.







You will be providing first class customer service to their external clients.







You will be responding to and resolving customer enquiries, regarding products and services in order to ensure and exceed customer satisfaction.







Duties will include:



Provide overall internal account management, whilst facilitating a central link between the client, Operations and Sales Team in order to ensure the client’s needs are met in the most efficient and cost-effective manner.



Receive and enter product orders into the systems.



Confirm pricing, inventory availability, and ship date information.



Interpret and analyse client schedules and prioritise orders as appropriate. Coordinate with Operations (planning) to pass on forecasting/market intelligence relevant to planning and stock issues.



Respond to customer requests and enquiries (via telephone, facsimile, and e-mail) on products and services.



To cover for colleagues while they undertake training or are on holiday



Administrative tasks such as data cleansing, filing etc.







Main Attributes



Excellent team player



Adaptable and flexible



Ability to work under pressure and deal with ambiguity



Excellent communication skills



Customer service



Fluent English, Italian and Spanish



Excellent attention to detail



Knowledge of SAP would be advantageous





Office Angels is an Equal Opportunities Employer, and works as a Recruitment Agency for Permanent vacancies.


Salary:£19000/annum

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[Contract] Evening Customer Support Assistant at

Location: Surrey, South East
Description:

Team leader – Customer Service

To manage the day to day activities of the internal sales team to ensure the satisfactory completion of customer orders and proactive generation of sales in Europe within the framework of the annual business plan. To manage designated key accounts in all business sectors with a view to developing and growing sales

Key Responsibilities

Management of 4 direct reports

Improve customer services in cooperation with CS Manager with:

Faster response times

Accurate and appropriate information

Consistent approach

Develop a proactive sales effort within the internal sales team by ensuring that quotes are entered and followed up from database and effective communication with the customer is maintained

Involvement in SAP implementation project and become SAP Superuser for department.

Manage agreed customer accounts

Manage any direct selling activities in customer services team

Review and assess the current working methods to enable continuous improvement alongside CS Manager

Processing of Credit Notes

Develop good working relationships with Area Sales Managers

Develop and train the internal sales office employees

Develop improved communications in regard to the quality management systems – drive Customer Complaints to ensure resolution within agrees SLAs

Be first point of escalation for daily operational issues, including attending daily ops meeting and resolving issues with other department managers

Deputise for CS Manager as required.

Knowledge/Experience/Skills Required.

Good communication skills (both written and verbal)

Excellent management skills

Ability to learn and improve oneself

PC literate including latest packages especially spreadsheets

Ability to understand the sales process and make improvements

Experience in SAP would be useful

Ability to prepare quotations and handle customer complaints

Motivational leader

This role is based in Camberley and offers excellent prospects Salary of circa 28,000 +

Contributory Pension

25 Days leave

37 Hour week



Salary:£28000/annum + benefits

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